Frequently Asked Questions
Most frequent questions and answers
How and when should interested customers contact you?
You can simply visit the contacts page on my home page and fill out your details. I aim to reply to you within 24 hours. If you prefer to speak with me over the phone then you can contact me on: UK 07746510360 or by email: ingaholbornart@gmail.com. Alternatively hitting any of the social media icons on this website.
What are your shipping costs?
I try to keep these as low as possible:
UK flat rate free
Europe flat rate free
North America flat rate £10
South America £10
Australia & Oceania £20
If you order a number of art work pieces from the same address. I will refund any over payment in delivery costs. I will only charge for what’s needed, so don’t let accumulating postage prevent you from ordering several items at a time.
Do you accept commissioned projects?
Yes absolutely. To find out more information please visit the commission page at the top of the home page.
Do you accept wholesale purchases from corporate art consultants and interior designers?
Yes please email me so we can chat about this:ingaholbornart@gmail.com
What are your payment terms?
I offer secure payments through credit and debit card, paypal and bank transfer. I do not accept Western Union, no Cheques or other wire transfer sources. Sorry I don’t take magic beans anymore.
Do you use archival materials?
Yes always. I use the highest quality materials possible so I know your paintings will last for many years.
Do you offer instalment payment plan?
I do offer the option to pay in instalments, I like my paintings to be available to all so if you see something you love but need to spread out the payment then it can still be yours. If this is something you are interested in then please email me so we can discuss this further.
Are you environmentally friendly in the making of your art?
I really care about our planet and that is why I try to be as environmentally friendly as possible. Whenever I receive any packages I use the card for paint palettes which make for excellent paintings. I sell these. All paint water gets put through a filter to ensure no harsh chemicals from paints go down the sink and out into the environment. I also make my own natural brush cleaner. All excess paint on brushes and tools are removed onto paper that I later use for collaging. I try to use nontoxic materials were possible.
When I order frames I re-use all the packaging when sending paintings to their new owners. I encourage you to try to re-use too.
Do you have a returns policy?
I ask that all customers take the time to carefully make your decision when selecting a piece of art as originals cannot be returned or exchanged. This is because they are susceptible to damage by being handled too much in the shipping and the quality can be sacrificed in the possession of others. Please ask questions before you commit to buy. If you do have a problem when receiving your painting please do contact me.
Do original paintings come with a certificate of authenticity?
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What shipping options do you offer?
I ship worldwide. In the UK and Europe expect your painting/paintings to be with you between 7-14 days. However it could be with you much quicker. I just like to allow for plenty of time to make sure everything is perfect. International orders usually take 3 weeks or less to arrive to their detination from time of shipment. However, it is not uncommon for deliveries to take up to 4 weeks. Please keep this in mind when ordering your art, especialy if you are on any kind of deadline.
Do you accept visitors to your studio?
At the moment no as it is only small and at my home. However I am currently looking for larger space away from the home that better suits my purpose. I soon as this happens I will happily accept visits.
Do the artwork include frames?
Do the paintings come with care instructions?
All artwork created on paper will come in a made to measure, stylish simple black frame. This can always be changed at your end if you wish.
Yes I provide everything you need to know in order to get years out of you painting/paintings. This will be sent with the painting.
Do you do portraits?
What kind of paints do you use?
No I don’t enjoy painting representational or figurative art. I’ve done some but it is not playing to my strengths and I am not been true to myself as an artist. I tend to follow my joy. So I choose to be an abstract artist.
Acrylics, Inks, Oils, Mixed media